Techtronic Industries North America, Inc. Service Coordinator in Boston, Massachusetts

Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Shipping/Receiving Coordinator will be to perform the sales and service counter responsibilities of the Factory Service Branch, including actively selling after-sales system solutions and providing product knowledge to both distribution and end-users.

Duties and Responsibilities of the Service Coordinator:

Operations / Sales

  • Perform sales and servicecounter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
  • Perform sales and service counter duties inlcluding draw parts from stock as needed to service counter trade.
  • Maintain monetary transactions, record maintenance and assist with inventories as required.
  • Perform counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
  • Visually inspect goods received and route for storage, repair and/or service.

Shipping / Receiving

  • Assist in receiving and recording units, parts and accessories ordered or returned for repair, service and/or stock.
  • Assist in performing a variety of shipping and receiving duties in accordance with prescribed procedures.
  • Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
  • Assist in loading and unloading trucks and operate material handling equipment.

Administrative

  • Responsible for quality of work, safety and housekeeping in area assigned.
  • Perform other duties as assigned or necessary.

Education and Experience Requirements

  • Requires an education equivalent to high school diploma or GED.
  • Experience of two to three years in a customer service position is preferred.
  • At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.
  • Must possess effective business communication skills and ability to understand local branch market.
  • Must be proficient in computer skills and Microsoft Office applications.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled