Techtronic Industries North America, Inc. Shipping Coordinator/Repair Tech in Orange, California

Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Shipping Coordinator/Repair Technician will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures.

Duties and Responsibilities of the Shipping Coordinator / Repair Technician:

Shipping / Receiving

  • Perform a variety of shipping and receiving duties in accordance with prescribed procedures.
  • Receive and record units, parts and accessories ordered or returned for repair, service and/or stock.
  • Visually inspect goods received and route for storage, repair and/or service.
  • Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
  • Load and unload trucks and operate material handling equipment.

Service / Repair

  • Work involves disassembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions.

  • Perform prescribed inspections and make decisions as to feasibility of repairs.

  • Keep records of parts used and provide data for billing and/or warranty information.
  • Recognize and report operational irregularities and defective materials.
  • Set-up and perform electrical and mechanical tests to insure product's repair and/or work performed is in conformance with prescribed quality standards.
  • Work from parts sheets, specifications and drawings.

Operations

  • Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions; record maintenance and assist with inventories as required.
  • Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.

  • Responsible for quality of work, safety and housekeeping in area assigned.

  • Perform miscellaneous tasks as directed.

Education and Experience Requirements

  • Requires an education equivalent to high school diploma or GED.
  • One to two years of previous experience in electrical and/or mechanical repair is preferred.
  • Experience of two to three years in a customer service position is preferred.
  • At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.
  • Must possess effective business communication skills and ability to understand local branch market.
  • Must be proficient in computer skills and Microsoft Office applications.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled